Complaints, compliments and suggestions

We want to provide good quality services for everyone, but things can sometimes go wrong. If they do, we need to know so we can put them right and learn from them. If you are unhappy with any of our services, you can fill in the online feedback form.

If you would like to make a suggestion about how we can improve, please let us know by using the online suggestions form.

If you have had a pleasant experience please tell us about it. We like to hear when people compliment us on the quality of our service and of the special attention given by our employees. Compliments help us understand what we are doing well and what our customers really value and help us evidence examples of good practice and improve other areas of the council.

To submit a compliment please complete our online compliment form. Compliments are passed to the relevant member of staff who will pass the feedback to the  employee and thank them for providing excellent service to the customer. All feedback will be presented to members too.

Complaints about Elected Members and Parish Councillors are conducted under the Code of Conduct.